Payment, Delivery & Refunds

Payment

Changefirst Shop is provided by Shopify and the payment gateway is Shopify Payments. To keep your payment information secure, Shopify Payments is PCI compliant and supports 3D Secure checkouts.

Delivery

Digital Goods

Changefirst use Shopify Digital Downloads and/or Sendowl for digital product delivery, once payment is authorised and captured your purchase will be fulfilled by email (to the address you provided at checkout).

Physical Goods

Changefirst will mail printed workbooks to purchasers shipping address as provided.

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Downloadable software/digital products and services are non-refundable.
  • To be eligible for a return, printed items must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete an eligible return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
  • Physical book/printed items with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
Once a return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email shop@changefirst.com to authorise a return first, before sending the item to: Changefirst Ltd. Delmon House, 36-38 Church Road, Burgess Hill West Sussex, RH15 9AE.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, we highly recommend you use a traceable shipping service or purchase shipping insurance.